How to Troubleshoot Error Code 31

Have you ever been bothered by Error Code 31?

Error Code 31 could appear on many different occasions, which is sometimes displayed in the device manager when the drivers are messed up. People often meet this situation “This device is not working properly because Windows cannot load the drivers required for this device”. It could appear when the graphic card drivers are having issues or the CD/DVD drivers are corrupted. But how should we deal with this kind of problem? Today we will try to figure it out.


Before we solve the error, we should do something to protect your computer and drivers instead of restoring system in case that we failed to download or update the drivers. Right-click “My Computer” and choose “Properties”. From the pop-up dialog box, you can see “System Protection” tab. Click “Create” to set a Restore Point when the computer is healthy and running well. Set a familiar name for the point. For instance, “before driver update”. Therefore, Restore Point might be your last-resort way before you have to reinstall the OS.

1.Locate the error message.

Right-click “My Computer” and choose “Properties” from the desktop. Click “Device Manager” and double-click the “Display adapters”. You will see the graphics card and right-click it, choose “Properties”. Under the “General” tab, you can see the status of the graphics card.

2.Update the drivers

Most often, the error is caused by the improper installation of a graphics card driver. Under the circumstance, you should remove the offending driver and reinstall from a different download sites. Right-click “My Computer” and choose “Properties” from the desktop. Click “Device Manager” and find the graphic card. Right-click it and select “Uninstall”. After that, you need to reboot the computer to force the system to restore the driver.

3.If the above two still cannot fix the error, a system restore is the best way to resolve the issues. You can use a piece of software to restore. Click this link to restore your system safely.


NOTE: Before restore, please backup all important data on drive c:

You can restore by Smartpcfixer:

1, run Smartpcfixer

2. Click backup->restore, choose a restore point, and then click “restore”.

3. Follow the instructions for restoring.